We welcome comments, complaints and compliments - they help us keep improving. Here's what participants and their networks say, and how to share your own feedback.
“A dedicated, reliable team. The standout is their progress reports - detailing the services provided and the participant's progress. I recommend them wholeheartedly.”
“They exceeded my expectations and positively impacted my brother's life. The monthly progress reports give real insight - true commitment to comprehensive care.”
“From day one I've been impressed by the professionalism and compassion. The team go above and beyond to make sure I feel valued and respected.”
“I found the perfect escape from my routine - a sense of care and warmth that lifted my spirits. I had a wonderful time, feeling rejuvenated and cared for.”
“The support worker assigned to me has been exceptionally professional and compassionate - a high level of care, attentiveness and respect.”
“It gives me great peace of mind knowing my father is in such professional and caring hands. The staff are kind, attentive and truly go above and beyond.”
“It's really appreciated that the team took time out to discuss progress and barriers - they really do have a great support team.”
“I am so impressed with the Morang team - you have all set the bar very high for best practice in SIL support for our participants.”
Share feedback any time - verbally or in writing. Every submission is recorded and used to improve our care, in line with our Feedback Policy, and you can raise concerns without fear of consequence. Feedback can be made anonymously, or email us directly at feedbacks@morangcommunitycare.com.au.
Tell us what went well or recognise a staff member who made a difference.
Email a compliment →Let us know if something wasn't right. We take complaints seriously and act on them.
Raise a complaint →Suggestions and ideas to help us improve our services and supports.
Send a suggestion →Submissions go to our feedback team at feedbacks@morangcommunitycare.com.au. Prefer to talk? Call us any time.